Return Policy


A 30 day cancellation period provides UK and EU consumers with a cooling off period to assess their purchase. You have a right to cancel the contract without giving any reason. The cancellation period starts when we enter into a contract with you and will end 30 days after you have taken possession of the goods (or they have been accepted at your delivery address) we are supplying you.In order to exercise your right to cancel you must inform us of your decision by a clear statement in writing* (we recommend by e-mail). We will acknowledge your cancellation and send you specific return instructions along with a unique returns number and a specific returns address which may differ from our registered office address. Please do NOT return anything until we have responded to your cancellation advice.

If there is any problem with your item or is faulty on arrival please email us or contact us on the phone before leaving Feed Back – we aim to please not disappoint and will do everything we can to resolve the problem to your satisfaction.

Returned items must be in the original un-used condition complete with all parts, original Packaging, foam,plastic wrapping etc. Faulty items are expertly checked on return and if item is found not to be faulty by our technicians we will return said item to you. In this instance you will be liable for any return carriage.